Store policy
Terms & Conditions
Welcome to Primisa Shop — The Way You Choose.
These Terms & Conditions explain the rules for using the Primisa Shop website and purchasing products through our online store. By accessing our website, placing an order, or using our services, you agree to follow these terms.
Please read this page carefully before placing an order.
1. About Primisa Shop
Primisa Shop is an online shopping destination offering skincare, hair care, facial care, beauty and personal care products to customers in Bangladesh.
Our goal is to provide a convenient shopping experience where customers can explore products and place orders according to their individual needs.
2. Website Use
- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Avoid activities that may disrupt website functionality or compromise its security.
- Not misuse website content, product information, images or other materials without permission.
3. Product Information
We aim to provide clear and accurate product names, descriptions, images, sizes and other relevant information.
However, certain details, including packaging, colours, product presentation and availability, may vary depending on the manufacturer or supplier.
Skincare and personal care products may not produce identical results for every individual. Customers should review product information and ingredients before purchasing and follow the manufacturer's instructions.
Product descriptions are provided for general informational purposes and are not a substitute for professional medical advice.
4. Product Authenticity
Primisa Shop is committed to offering genuine beauty and personal care products. Customers may contact us for assistance with product-related questions before placing an order.
If you have concerns about a product received, please contact our customer support team with your order details so that we can review the matter.
5. Pricing and Product Availability
Product prices are displayed on the website and may change without prior notice.
We make reasonable efforts to keep prices, promotions and stock information accurate. However, a product may become unavailable, or an error may occur in its listed price or description.
If an order is affected by a pricing error or stock issue, we will contact the customer to discuss the available options before proceeding where applicable.
Promotional offers are subject to their stated conditions, validity periods and availability.
6. Order Placement and Confirmation
Customers must provide accurate information when placing an order, including their name, contact number and delivery address.
After an order is submitted, Primisa Shop may contact the customer to confirm the order or clarify delivery details.
An order submission does not necessarily mean that the order has been accepted. Order processing may depend on product availability, confirmation and other relevant requirements.
Primisa Shop reserves the right to review or decline an order in cases such as incorrect information, suspected fraudulent activity, stock unavailability or pricing errors.
7. Payment Terms
Available payment methods will be communicated through the website or during the ordering process.
Customers must complete payment according to the selected payment method and the instructions provided by Primisa Shop.
Any applicable delivery charges or additional costs will be communicated as part of the order process where possible.
Customers should verify the order amount and payment details before completing a transaction. If a payment issue occurs, please contact our support team with the relevant order information.
8. Delivery Policy
Primisa Shop aims to deliver orders within the estimated delivery timeframe communicated during the ordering process.
Delivery times may vary depending on the customer's location, courier availability, weather, public holidays and other circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address and an active contact number.
If a delivery attempt fails because the customer cannot be reached or the address is incorrect, additional delivery arrangements or charges may apply, subject to the applicable delivery policy.
9. Cancellation, Returns and Refunds
Order cancellation, product returns and refunds are subject to Primisa Shop's applicable cancellation, return and refund policies.
Customers who receive an incorrect, damaged or defective product should contact us as soon as possible after delivery and provide their order details along with supporting photographs or other relevant evidence where appropriate.
Return or refund requests will be reviewed according to the circumstances of the order and the applicable policy.
For hygiene and safety reasons, certain beauty, skincare and personal care products may not be eligible for return once opened or used, except where applicable law or our stated policy requires otherwise.
Any approved refund will be processed through an appropriate method and within a reasonable timeframe, subject to the payment provider or financial institution where applicable.
Please contact Primisa Shop before returning a product for instructions.
10. Promotional Offers and Discounts
Primisa Shop may provide special offers, discount codes, combo deals, seasonal promotions or other promotional benefits.
Each offer may have specific conditions, including validity dates, minimum purchase requirements, eligible products and usage limits.
Promotions cannot be assumed to be combinable unless the offer explicitly allows it. Primisa Shop may correct promotional errors or discontinue an offer in accordance with applicable law.
11. Customer Responsibilities
- Reviewing product details before ordering.
- Providing correct delivery and contact information.
- Checking the delivered order and contacting support about any issue.
- Using products according to the manufacturer's instructions.
- Ensuring that any product is appropriate for their individual needs.
12. Intellectual Property
Website content, including original text, branding, logos, graphics and other materials owned by Primisa Shop, may not be copied, reproduced, distributed or used commercially without prior permission, except where permitted by applicable law.
Third-party trademarks and product names remain the property of their respective owners.
13. Privacy and Personal Information
Primisa Shop may collect customer information needed to process orders, arrange delivery, provide customer support and operate the website.
Customer information should be handled in accordance with the website's Privacy Policy and applicable laws.
Customers should review the Privacy Policy to understand how their information is collected, used and protected.
14. Website Availability and Liability
We aim to keep the website accessible and product information accurate. However, temporary interruptions, technical issues or errors may occasionally occur.
To the extent permitted by applicable law, Primisa Shop is not responsible for delays or service interruptions caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer right or legal responsibility that cannot lawfully be excluded or limited.
15. Changes to These Terms
Primisa Shop may update these Terms & Conditions from time to time to reflect changes in our services, policies or applicable legal requirements.
Updated terms will be published on this page with a revised effective date where appropriate. Continued use of the website after an update may be subject to the revised terms, to the extent permitted by law.
16. Applicable Law
These Terms & Conditions are intended to operate in accordance with the applicable laws and regulations of Bangladesh.
Any dispute relating to the use of the website or an order will be handled in accordance with applicable law.
17. Contact Primisa Shop
If you have questions about these Terms & Conditions, an order, or our shopping policies, please contact Primisa Shop through the contact details or customer support channels published on our website.
Primisa Shop — The Way You Choose
Thank you for choosing Primisa Shop for your beauty and personal care shopping needs.
Need help?