Store policy
Shipping & Delivery Policy
Primisa Shop — The Way You Choose
At Primisa Shop, we aim to make online shopping convenient by delivering your favourite skincare, hair care, facial care and personal care products to your doorstep. This Shipping & Delivery Policy explains how we process orders, arrange deliveries and communicate delivery-related updates.
1. Order Processing
After you place an order through the Primisa Shop website, our team may review the order details and contact you if confirmation or additional information is required.
Please provide an accurate name, active mobile number and complete delivery address to help us process your order smoothly.
Order processing may take additional time during holidays, promotional campaigns or periods of high demand.
2. Delivery Time
Primisa Shop aims to deliver orders within the estimated timeframe communicated during the ordering process.
Delivery may take approximately 24–72 hours, depending on the delivery location, courier availability and order circumstances. This timeframe is an estimate and is not a guaranteed delivery deadline.
Deliveries to locations outside regular service areas may require additional time.
3. Delivery Areas
Primisa Shop accepts orders for delivery within Bangladesh, subject to product availability and courier service coverage.
Delivery availability may vary by location. If delivery cannot be arranged for your address, our team will contact you to discuss possible alternatives.
4. Shipping Charges
Delivery charges may vary according to the delivery address, order size, promotional offers and courier service.
Any applicable delivery charge will be communicated during the ordering process or order confirmation.
From time to time, Primisa Shop may offer free delivery or special shipping promotions. These offers are subject to their stated terms, eligible products, minimum order requirements and validity periods.
5. Delivery Address and Contact Information
- Customer name
- Active mobile number
- Full delivery address
- Relevant area, district or landmark, where needed
6. Receiving Your Order
Please ensure that someone is available at the provided address to receive the parcel and respond to delivery calls.
Where possible, check the parcel and ordered items upon receipt. If you notice an incorrect, damaged or missing product, contact Primisa Shop promptly with your order details and supporting photographs, if available.
Any request for replacement, return or refund will be reviewed according to the applicable store policy.
7. Delayed or Unsuccessful Deliveries
- Courier service disruptions
- Weather conditions or transport issues
- Public holidays or unusually high order volumes
- Incorrect or incomplete delivery information
- Difficulty contacting the customer
- Other circumstances beyond our reasonable control
8. Order Cancellation
If you wish to cancel an order, please contact Primisa Shop as soon as possible.
Cancellation may be possible before dispatch, but an order that has already been handed over to the courier may not be eligible for cancellation through the same process.
Any cancellation, return or refund request will be handled according to our applicable policies and consumer rights under relevant law.
9. Free Delivery and Special Offers
Primisa Shop may introduce free delivery, combo offers or other promotional benefits from time to time.
Please review the conditions of each offer before placing an order. Free delivery may apply only to selected products, eligible order values or specified delivery areas.
Promotional benefits are not automatically combined unless the offer expressly allows it.
10. Contact Primisa Shop
If you have questions about delivery charges, order status, delivery areas or an existing shipment, please contact Primisa Shop through the official contact details or customer support channels published on our website.
Primisa Shop — The Way You Choose
Thank you for choosing Primisa Shop. We appreciate your trust and aim to make every order a convenient shopping experience.
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