Store policy
Privacy Policy
Primisa Shop — The Way You Choose
At Primisa Shop, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website, place an order or contact our customer support team.
By using our website, you acknowledge this Privacy Policy. Please read it carefully to understand how your information is handled.
1. Information We Collect
- Full name
- Mobile number
- Email address, if provided
- Delivery address
- Billing details, where applicable
- Order history and purchase details
- Information you provide when contacting customer support
2. How We Use Your Information
- Process, confirm and deliver orders.
- Contact customers about their purchases or delivery arrangements.
- Respond to questions, complaints and customer support requests.
- Provide updates about order status and relevant services.
- Improve our website, products and shopping experience.
- Detect suspicious transactions, prevent misuse and maintain website security.
- Meet applicable legal, regulatory and record-keeping requirements.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity and improve the shopping experience.
If analytics or advertising tools are enabled, they may use relevant technologies to measure website performance or advertising effectiveness.
You can manage or disable cookies through your browser settings. However, some website features may not function properly when certain cookies are disabled.
4. Sharing of Information
- Delivery partners: To deliver orders to the correct address.
- Payment service providers: To process payments where applicable.
- Website and technical service providers: To maintain website functionality, security and performance.
- Analytics or advertising providers: If such tools are used on our website.
- Legal or regulatory authorities: Where disclosure is required by applicable law or a valid legal process.
5. Payment Information
Customers should use only the payment methods and instructions provided through Primisa Shop's official ordering process.
Depending on the payment method, transactions may be processed by third-party payment providers under their own terms and privacy policies.
Primisa Shop should not collect or store full payment card credentials unless a secure, appropriate system is specifically designed and authorised for that purpose. Customers should never share passwords, PINs or one-time verification codes with anyone claiming to represent our store.
6. Data Security
We take reasonable measures to help protect customer information against unauthorised access, misuse, loss or disclosure.
However, no website, online transmission or electronic storage method can be guaranteed to be completely secure. We therefore encourage customers to protect their devices and avoid sharing sensitive account or payment information.
7. Data Retention
We may retain customer information for as long as reasonably necessary to fulfil orders, provide customer support, maintain appropriate business records, resolve disputes and comply with applicable legal obligations.
The retention period may vary depending on the type of information and the purpose for which it was collected.
8. Your Privacy Choices
Subject to applicable law, you may contact Primisa Shop to ask about the personal information associated with your orders or to request correction of inaccurate details.
You may also request that we review a request to delete information where retention is no longer necessary and deletion is legally permitted.
Certain information may need to be retained for completed transactions, legal obligations, security purposes or dispute resolution.
If you receive promotional messages from us, you may contact our support team to request that such messages stop. Essential communications about existing orders may still be necessary.
9. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.
Primisa Shop is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
10. Children's Privacy
Primisa Shop's website is intended for general shoppers and is not specifically designed to collect personal information from children.
If you believe a child has provided personal information without appropriate authorisation, please contact us so that we can review the matter and take appropriate action where required.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features or legal requirements change.
Any revised version will be published on this page. Customers are encouraged to review this page periodically to stay informed about our privacy practices.
12. Contact Primisa Shop
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Primisa Shop using the official contact details or customer support channels published on our website.
Primisa Shop — The Way You Choose
Your trust matters to us. We aim to handle your information responsibly while making your online beauty and personal care shopping experience convenient.
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